KIWAZ LIMO SERVICE AND AFFILIATES POLICIES AND PROCEDURES

 

Reservation:
We accept all major credit cards (visa, master card, American express, and discover) in order for a client to book and guarantee a reservation.

An airport transfer:
This is defined as a one way service to/from the airport without stops along the way. Additional stops will be charged $10.00 per stop.

Extra waiting Time:
After a 15-minute grace period, charges will be calculated at a rate of $12.50 per 15 minute. These charges do not apply when meeting flights at various airports.

Flight Arrivals:
We monitor client flight arrivals through the airline. Your chauffeur will be waiting for you at the limousine stand area at your terminal. If your flight is cancelled or a major delay occurs, please let us know soon as possible.

Cancellations:
Situations may arise which may force a client to cancel their reservation. This must be made two hours before the reserved time. If a reservation is cancelled after this allotted time, the full cost of the service including gratuity will be charged to the client's account. Round trip reservations must be handled as two separate reservations.

No Show:
Should a client encounter problems finding the car/chauffeur on arriving at the airport, please call the office and you will be directed to the limousine stand location. Should a passenger leave the airport by another means of transportation without notifying the office, the full charge for the trip including gratuity will be charged to the client.

Gratuities:
20% gratuity will be added to the cost of all services.

Methods of Payment:
Kiwaz Limo service accepts Cash, Master Card, Visa, Discover, and American Express in addition to pre-approved checks and direct billing.